Find answers to common questions about nova99, from account registration and deposits via BCA, BRI, BNI, and Mandiri, to withdrawals, bonuses, gameplay, and security. Everything you need to know in one place.
Learn how to register, verify your account, and make your first deposit in minutes.
Get step-by-step guidance on banking via BCA, BRI, BNI, Mandiri, and e-wallets.
Discover how to play sports betting, slots, live casino, togel, and claim bonuses.
Understand our security measures, responsible gaming tools, and player protection.
Click the registration button on the homepage, fill in your full name, email address, phone number, date of birth, and create a secure password. You must be at least 21 years old and a resident of Indonesia. After submitting the form, verify your email and complete the KYC process by uploading your Indonesian national ID (KTP) to activate full account features.
You need a clear, legible copy of your Indonesian national identity card (KTP) and a selfie holding the ID next to your face. The name and date of birth on your KTP must match the information you provided during registration. Verification typically takes 24-48 hours. Once approved, you can make withdrawals and access all nova99 features.
No, only one account per person is permitted on nova99. Creating multiple accounts (multi-accounting) violates our Terms & Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. We verify accounts using KTP details, IP addresses, and payment methods to detect duplicate registrations.
Click the "Forgot Password" link on the login page and enter your registered email address. You will receive a password reset link within minutes. Follow the link to create a new password. If you do not receive the email, check your spam folder or contact our 24/7 support team at [email protected] for assistance.
Contact our customer support team via live chat or email at [email protected] and request account closure. You will need to withdraw any remaining balance first. For responsible gaming purposes, you can also request self-exclusion for a specified period (6 months to 5 years) during which your account cannot be reopened.
nova99 accepts deposits from all major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, and Bank Syariah Indonesia (BSI). Deposits are processed in Indonesian Rupiah (IDR) and typically appear in your account within minutes. The minimum deposit is Rp 50,000 for bank transfers.
BCA deposits are processed instantly in most cases. After completing your bank transfer, your nova99 account balance should update within 1-5 minutes. During peak hours or banking system maintenance, deposits may take up to 30 minutes. If your deposit does not appear after 30 minutes, contact support with your transaction reference number.
Yes, nova99 accepts deposits from popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed instantly with a minimum amount of Rp 20,000. E-wallet deposits are ideal for players who prefer not to use bank transfers or want faster transaction processing.
nova99 does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. For example, some banks charge interbank transfer fees for transfers between different banks. You are responsible for any third-party fees incurred during transactions.
The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same payment method you used for your most recent deposit, in accordance with anti-money-laundering regulations. Your account must be fully KYC-verified before you can request a withdrawal. There is no maximum withdrawal limit for verified accounts.
Withdrawal processing times vary by account tier. Standard accounts: 1-24 hours. Silver tier: up to 12 hours. Gold tier: up to 6 hours. Platinum tier: up to 3 hours. Diamond VIP tier: priority processing, typically under 1 hour. Processing may be delayed if additional verification is required or during exceptionally high withdrawal volumes.
Withdrawal delays can occur if your account requires additional KYC verification, if there is suspected fraudulent activity, or if you are withdrawing to a different payment method than you used for deposits. Withdrawals may also be delayed during Indonesian public holidays when bank processing is unavailable. Contact support for specific updates on your withdrawal status.
Yes, nova99 offers traditional togel (Indonesian lottery games) including Togel Singapore, Togel Hongkong, Togel Sydney, and Togel Macau. Draws are settled based on official results from the respective lottery authorities. You can bet on 2D, 3D, 4D numbers, colok bebas, colok jitu, and other togel betting formats popular in Indonesia.
nova99 offers sports betting on football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and FIFA World Cup), basketball, badminton, volleyball, tennis, MotoGP, and e-sports. We cover Indonesian football clubs like Persija Jakarta, Persib Bandung, and Bali United, plus international leagues. Betting types include bandar bola (football betting), mix parlay (accumulators), and voor bola (Asian handicap).
BRI Liga 1 bets are settled based on the final score after 90 minutes of play plus injury time. Extra time and penalties do not count unless explicitly stated. If a match is postponed or abandoned, bets may be voided depending on how much of the match was completed. Mix parlay bets require all selections to win; one void selection typically reduces the parlay odds.
Yes, nova99 features live casino games streamed in real-time from professional studios by providers like Evolution Gaming, Pragmatic Play Live, and Asia Gaming. Available games include live baccarat, blackjack, roulette, sic bo, dragon tiger, and game shows. All games are hosted by real dealers and use certified random number generators for fair play.
Yes, nova99 is fully optimized for mobile play on both Android and iOS devices. Access the website through your mobile browser (Chrome, Safari, Firefox) for a responsive experience without downloading an app. All games, deposits, withdrawals, and account management features are available on mobile. No app installation is required.
RTP varies by game and provider. Most slots on nova99 have an RTP between 94% and 98%. Popular slot gacor (high-payout slots) from Pragmatic Play, PG Soft, and Habanero typically feature RTP above 96%. You can check the specific RTP for each game in the game information panel before playing. Higher RTP means better long-term payout rates.
nova99 offers a generous welcome bonus for new players, typically a deposit match bonus (e.g., 100% up to Rp 5,000,000) on your first deposit. The exact bonus amount and terms are displayed on the promotions page. Welcome bonuses are subject to wagering requirements (usually 20x-30x) before withdrawal. Check the bonus terms for game contributions and expiration dates.
Wagering requirements specify how many times you must play through the bonus amount before you can withdraw. For example, a Rp 1,000,000 bonus with 30x wagering requires Rp 30,000,000 in total bets. Different games contribute differently: slots 100%, live casino 10%, sports betting 50% (minimum odds 1.50). The maximum bet while wagering is Rp 50,000 per round.
Yes, nova99 offers weekly cashback on net losses, typically ranging from 5% to 15% depending on your VIP tier. We also have a tiered VIP program (Silver, Gold, Platinum, Diamond) with benefits including faster withdrawals, higher deposit limits, exclusive bonuses, personal account managers, and invitations to special events. VIP status is earned through consistent play and deposit volume.
nova99 operates under international gaming licenses and adheres to strict regulatory standards for player protection, fair play, and responsible gaming. While online gambling is subject to legal restrictions in Indonesia, we serve Indonesian players through our international licensing framework. All games use certified RNGs (Random Number Generators) and undergo regular third-party audits for fairness.
nova99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, the same security standard used by major Indonesian banks like BCA, BRI, and Mandiri. Payment information is tokenized and processed through PCI-DSS compliant gateways. We never store full bank account details or passwords. All personnel sign confidentiality agreements and access controls restrict data access to authorized staff only.
You must be at least 21 years old to create an account and gamble on nova99. We verify age during registration and through KYC checks. Underage gambling is illegal in Indonesia and strictly prohibited. If we discover a minor has accessed our services, we will immediately close the account and forfeit any funds. Parents should supervise children's internet usage and use parental control software.
Go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits, loss limits, or session time limits. You can also activate a time-out (24 hours to 30 days) or request self-exclusion (6 months to 5 years). Self-exclusion prevents you from accessing your account during the exclusion period. For assistance, contact [email protected] anytime.
Our 24/7 customer support team is here to help. Reach out via live chat or email anytime, or explore our other resources for more information.