Privacy Policy

1. Introduction

Welcome to the nova99 Privacy Policy. This document explains how nova99 ("we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "your") who register and use our online gaming platform at https://nova99.cam. By creating an account and using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy applies to all users accessing nova99 from Indonesia and covers all services offered on our platform, including sports betting, live casino, slots, togel (Indonesian lottery games), and any future gaming products.

2. Information We Collect

To provide you with a secure, personalized, and legally compliant gaming experience, we collect various types of information during your registration, gameplay, and interactions with nova99.

2.1 Personal Information You Provide

When you register for an account, you voluntarily provide the following personal information:

• Full Name: As registered on your Indonesian national identity card (KTP).
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Email Address: For account communications, password recovery, and promotional offers (if you opt in).
• Phone Number: For account verification, two-factor authentication, and important notifications.
• Residential Address: Your city and province in Indonesia for regional compliance and service customization.
• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, etc.) or e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja) for deposits and withdrawals.
• Identity Documents: Copies of your KTP and selfie with ID for Know Your Customer (KYC) verification.

2.2 Information Collected Automatically

When you access and use nova99, we automatically collect certain technical and usage information:

• IP Address: To verify your location within Indonesia and prevent unauthorized access from restricted jurisdictions.
• Device Information: Device type, operating system, browser type, and screen resolution.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and local storage to maintain login status, remember preferences, and analyze site usage.
• Gameplay Data: Bets placed, games played, win/loss records, session duration, and gameplay patterns for security monitoring and responsible gaming assessments.
• Transaction History: Deposit and withdrawal amounts, timestamps, payment methods used, and transaction statuses.
• Communication Records: Live chat transcripts, support tickets, and email correspondence for quality assurance and dispute resolution.

2.3 Information from Third Parties

We may receive limited information from trusted third-party providers:

• Payment Processors: Transaction confirmation, account verification status, and fraud alerts from Indonesian banks and e-wallet providers.
• Game Suppliers: Gameplay results, RNG audit reports, and game session logs from providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming.
• Identity Verification Services: KTP validation results and anti-fraud checks from authorized Indonesian verification partners.

3. How We Use Your Information

nova99 uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and in-game transactions in Indonesian Rupiah (IDR).
• Verifying your identity and age to comply with 21+ gambling restrictions.
• Providing customer support through live chat, email, and phone.
• Resolving technical issues, disputes, and payment errors.

3.2 Legal and Regulatory Compliance

• Verifying eligibility and preventing underage gambling.
• Conducting anti-money laundering (AML) checks and Know Your Customer (KYC) verification.
• Detecting and preventing fraud, bonus abuse, and multi-accounting.
• Responding to legal requests, court orders, and regulatory inquiries.
• Maintaining records as required by Indonesian financial and gaming regulations.

3.3 Security and Fraud Prevention

• Monitoring gameplay patterns to detect collusion, cheating, and unauthorized use of automated software.
• Analyzing login locations to prevent account takeover and unauthorized access.
• Protecting against distributed denial-of-service (DDoS) attacks and other cybersecurity threats.
• Flagging suspicious transactions for manual review.

3.4 Responsible Gaming

• Monitoring betting behavior to identify signs of problem gambling.
• Implementing deposit limits, loss limits, and session time restrictions.
• Sending reality-check reminders and responsible gaming notifications.
• Processing self-exclusion requests and enforcing cooling-off periods.

3.5 Marketing and Promotions (Optional)

• Sending personalized bonus offers, cashback promotions, and free bet notifications (only if you opt in).
• Notifying you about new game releases, tournament events, and VIP rewards.
• Conducting customer satisfaction surveys and feedback requests.

You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.

3.6 Analytics and Service Improvement

• Analyzing user behavior to improve website navigation, game selection, and payment options.
• Identifying popular games and betting markets for future content development.
• Testing new features, interface designs, and promotional campaigns.
• Measuring customer support response times and satisfaction scores.

4. Data Sharing and Disclosure

nova99 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We share necessary information with trusted third-party service providers who assist us in operating nova99:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Suppliers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft to deliver casino games, slots, and live dealer experiences.
• KYC Verification Partners: Identity verification services to validate KTP documents and prevent fraud.
• Cloud Hosting Providers: Secure data centers for storing encrypted user data and transaction records.
• Customer Support Software: Live chat, ticketing, and email management platforms for handling support inquiries.

All service providers are contractually obligated to protect your data and use it only for the specific purposes authorized by nova99.

4.2 Legal Obligations

We may disclose your personal information if required by law or legal process:

• To comply with Indonesian court orders, subpoenas, or regulatory investigations.
• To respond to requests from law enforcement or government authorities.
• To enforce our Terms & Conditions or protect the rights, property, or safety of nova99, our users, or the public.
• To prevent fraud, money laundering, or other illegal activities.

4.3 Business Transfers

If nova99 undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and provide you with choices regarding the continued use of your data under the new ownership.

5. Data Security

Protecting your personal information is a top priority at nova99. We implement industry-standard security measures to safeguard your data:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same standard used by major Indonesian banks.
• Secure Payment Processing: Payment information is tokenized and processed through PCI-DSS compliant payment gateways. We do not store full credit card numbers or bank account passwords.
• Firewalls and Intrusion Detection: Multi-layered firewalls and real-time monitoring systems protect against unauthorized access, hacking attempts, and DDoS attacks.
• Access Controls: Personal data is accessible only to authorized nova99 employees and contractors who require it to perform their job functions. All personnel undergo security training and sign confidentiality agreements.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Data Backup and Recovery: Encrypted backups are stored in geographically distributed data centers to ensure data availability in case of system failures.

Despite our best efforts, no online platform can guarantee 100% security. You are responsible for keeping your account credentials confidential and logging out after each session, especially when using shared or public computers.

6. Cookies and Tracking Technologies

nova99 uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, session management, and security. Cannot be disabled.	Session-based
Functional Cookies	Remember language preferences, currency settings, and game filters.	Up to 12 months
Analytics Cookies	Track page views, click patterns, and user journeys to improve site design.	Up to 24 months
Marketing Cookies	Deliver personalized bonus offers and promotions (only if you opt in).	Up to 6 months

6.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect your ability to access certain features of nova99, such as maintaining login sessions or remembering game preferences. Disabling analytics or marketing cookies will not impact core functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by Indonesian law:

• Active Accounts: Personal information and transaction records are retained for the duration of your account activity.
• Closed Accounts: After voluntary account closure, we retain basic information (name, email, KTP number) for 5 years to comply with anti-money laundering regulations and prevent re-registration of self-excluded users.
• Transaction Records: Deposit, withdrawal, and betting history are retained for 7 years as required by Indonesian financial regulations.
• Customer Support Records: Chat transcripts and support tickets are retained for 2 years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list indefinitely to honor your preferences.

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Your Privacy Rights

As a nova99 user in Indonesia, you have the following rights regarding your personal data:

8.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used electronic format within 30 days of your request.

8.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting our support team.

8.3 Right to Deletion

You may request deletion of your personal information by closing your account. Note that we must retain certain information for legal and regulatory purposes as described in the Data Retention section.

8.4 Right to Object

You can object to the processing of your personal information for marketing purposes at any time by unsubscribing from promotional emails or adjusting your account preferences.

8.5 Right to Data Portability

You may request a portable copy of your personal data in a machine-readable format to transfer to another service provider.

8.6 Right to Withdraw Consent

Where we rely on your consent to process personal information (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your account details and a description of your request.

9. Children's Privacy

nova99 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to nova99 should contact us immediately at [email protected].

10. International Data Transfers

nova99 primarily serves users in Indonesia. However, some of our service providers (cloud hosting, game suppliers, payment processors) may be located outside Indonesia. When we transfer your personal data internationally, we ensure that adequate safeguards are in place, such as:

• Standard contractual clauses approved by Indonesian data protection authorities.
• Data processing agreements requiring service providers to meet Indonesian data protection standards.
• Encryption during transmission and storage to protect data integrity.

All international data transfers comply with applicable Indonesian laws and regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features on nova99. Significant changes will be communicated via email or a prominent notice on the website. The "Last Updated" date at the bottom of this policy indicates when it was most recently revised. Continued use of nova99 after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry"
• Live Chat: Available 24/7 on all pages
• Website: https://nova99.cam

We are committed to addressing your privacy concerns promptly and transparently. Our support team will respond to privacy-related inquiries within 48 hours during business days.

Last Updated: January 2026